Frequently Asked Questions

Everything you need to know about shopping at ADS Pet Store

How do I determine the right size for my pet?

We provide a detailed size chart on every product page. We recommend measuring your pet's neck, chest, and length, and allowing a two-finger gap for comfort.

What is your return policy for pet apparel?

We offer a 30-day return policy for unworn items in original packaging. For hygiene reasons, items must be free of pet hair and odors to qualify for a refund.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.

Are the materials used safe and durable?

Absolutely. We use high-quality, non-toxic fabrics designed to withstand play and frequent washing while remaining soft against your pet's skin.

Do you offer international shipping?

Yes, ADS Pet Store ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination.

Can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.